Booking Terms & Conditions

Deposits & Cancellations

As standard practice, we take a deposit to secure your booking at the practice (for some services, the deposit will be the full value of the appointment). Please be aware of the following notice periods for rescheduling or cancelling your appointment:

GP consultations – 24 working hours’ notice
Medical assessment – 24 working hours’ notice
Onsite clinic at client premises (corporate booking) – 5 working days’ notice
All other appointments – 24 working hours’ notice

If you do not attend your appointment, or cancel/reschedule within the notice period, you are liable for full payment of this deposit (or full value of the appointment for some services) and this will not be returned to you. Please note that working hours are classed as Monday – Friday, 09.00 – 17.00.

If you would like to cancel your appointment with your deposit refunded to you, please ensure you notify us within the notice period and our team will process this for you.

If you would like to cancel your appointment but wish to keep your deposit on your account for a future booking, please let our team know. Your deposit will be kept on record and can be used within a 12-month period.

Coronavirus

If a patient has coronavirus, we are unable to see them face-to-face in our clinic. Some appointments may be able to take place remotely if a patient has coronavirus, but this is not guaranteed and should be discussed with our team. If a patient cannot attend the clinic due to coronavirus, and is unable to be seen remotely, the appointment will have to be rescheduled and the above cancellation policy, notice periods and charges will apply.

Important information about your appointment

If you are attending for a medical or drug/alcohol screen, please bring photographic ID (passport or driving license) with you so that we can verify your identity. If this is not provided we may not be able to proceed with your appointment

If you are attending for a medical, please ensure that you bring details of any prescribed medications in addition to any glasses or contact lenses.

If you are attending a travel consultation then please bring your previous vaccination records.