Booking Terms & Conditions

Deposits & Cancellations

As standard practice, we take a deposit to secure your booking at the practice (for some services, the deposit will be the full value of the appointment). Please be aware of the following notice periods for rescheduling or cancelling your appointment:

GP consultations – 24 hours’ notice
Medical assessment – 24 hours’ notice
Onsite clinic at client premises (corporate booking) – 5 days’ notice
Transgender consultation – 7 days’ notice
All other appointments – 24 hours’ notice

If you do not attend your appointment, or cancel/reschedule within the notice period, you are liable for full payment of this deposit and this will not be returned to you.

If you would like to cancel your appointment with your deposit refunded to you, please ensure you notify us within the notice period and our team will process this for you.

If you would like to cancel your appointment but wish to keep your deposit on your account for a future booking, please let our team know. Your deposit will be kept on record and can be used within a 12-month period.

Coronavirus safety measures

Due to the coronavirus pandemic, we have a number of additional safety measures that we must ask you to follow, as below:

Are you experiencing any of the following three symptoms?

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
•  loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you are experiencing any of the above symptoms then you MUST have received at least two negative tests for Coronavirus in the last 48 hours, and you must have been symptomatic at the time of testing.

If you are suffering any of the above symptoms and have not received two negative tests for Coronavirus in the last 48 hours, unfortunately we CANNOT SEE YOU face to face in the practice and we would offer a remote telephone consultation (please call our team on 0131 225 5656 to discuss this).

 Have you tested positive for Coronavirus in the last 10 days?

If you have tested positive for Coronavirus in the last 10 days, it must be at least 10 days since you first tested positive for Coronavirus, or since symptoms began (whichever was earlier), otherwise we CANNOT SEE YOU in the practice for a face to face appointment.

Before your appointment

• If you begin to experience any Coronavirus symptoms (high temperature, continuous cough, loss of taste/smell) before your appointment, please do not attend and notify us as early as possible.
• If you receive a positive Coronavirus test result within 10 days of your appointment date please do not attend and notify us as early as possible.
• Please attend your appointment on your own, unless you require support during the appointment itself (in which case we can permit a maximum of one additional person in the clinic)
• If you have any paperwork to be completed, for instance if you are attending for a medical, please complete this before your appointment and either email it to us or bring it with you on the day (if you haven’t received paperwork, please speak to our team)

Important information about your appointment

If you are attending for a medical or drug/alcohol screen, please bring photographic ID (passport or driving license) with you so that we can verify your identity. If this is not provided we may not be able to proceed with your appointment

If you are attending for a medical, please ensure that you bring details of any prescribed medications in addition to any glasses or contact lenses.

If you are attending a travel consultation then please bring your previous vaccination records.