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Emma is our exceptionally professional Operations Manager. Her friendly and welcoming personality, positive attitude and confident approach and her years of first-class customer care experience saw her move through the ranks with YourGP. After starting with the reception team she was quickly promoted to supervisor after just 6 months, which was testament to her professionalism and proficiency.
After 5 years in her supervisory role, Emma was moved into an expanded role as Operations Manager. Her knowledge of the day-to-day operational requirements of the medical practice, coupled with her resourceful and hard-working approach, made her an ideal candidate to assist the Practice Manager in ensuring the business operates efficiently and provides the highest level of service possible.
Emma’s dedication to her professional image is thorough and in-depth from using her extensive administrative experience to support the clinicians, to taking great pride in her own appearance as her nails are always perfectly manicured and polished.
Outside of work Emma is both an animal and a people person. She has a Shih-Tzu dog called Lola who has stolen the hearts of many people in the office. Emma is also family orientated and often spends her days off with her family or having lunch with her friends.
When spending some much-deserved “me-time” Emma enjoys reading (especially thrillers) and can often be found tucked up at home with Netlflix or a boxset or two.Back to all staff
When Lyn booked me with Dr McFarlane and said ‘what he doesn’t know about sexual health isn’t worth knowing’ she was right. Thorough assessment, quick test and immediate treatment all in a relaxed, professional manner – Excellent!