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    Private GP Services & Occupational Healthcare in Edinburgh, UK.

    Business Support Administrator

    Position: Business Support Administrator
    Location: Edinburgh
    Salary: Dependent on experience
    Hours: Full-time
    Contract: Temporary for 6-months

    YourGP is a prestigious private GP practice based in the picturesque Dean Village area of Edinburgh. We offer a wide range of services, including but not limited to GP consultations, sexual health, complementary therapies, occupational health, cosmetic treatments, childhood vaccinations and travel health. Our approach is one that focuses on treating each patient with the highest possible level of clinical care and at the same time providing a friendly and reassuring experience.

    We are looking for a confident, hard-working and resourceful individual to join our experienced team. This is a newly created role, to support the business as it continues to grow and there are increased demands on the management team. The Business Support Administrator will undertake a broad range of reception, administrative, secretarial and accounting duties, providing pivotal support to the management team in all aspects of running the business.

    This role may suit a recent graduate who is looking for their first role, but we are open to a range of candidates and experience if they believe they have the ambition and drive to help grow a business within a fast-paced and challenging environment. The position would suit someone who is keen to learn about the overall operations within a small business, while actively getting involved in ensuring the success of the business and providing their own input.

    This is a temporary position, on a 6-month contract. There is no guarantee of further employment beyond the 6-month period.

    It is essential you are proficient in the use of Microsoft Office and possess excellent skills in communication and organisation. You will have the ability to work as a part of a close-knit team and on your own initiative with minimal supervision. Previous experience of working in a health care setting would be advantageous but not essential.

    The role would be varied, fast-paced and require the successful candidate to be resourceful and able to think on their feet. The duties/responsibilities of the role will include, but are not limited to, the following:

    • Manage the schedule for the management team
    • Answering calls on behalf of the management team and triaging enquiries/requests appropriately
    • Checking invoices and liaising with bookkeeper to ensure suppliers are paid in a timely manner
    • Support the management team in the implementation of new systems and processes
    • Explore ways to develop patient management software and exploring all features to enhance the patient experience
    • Assist the management team in collecting and collating data for regular management reports to be issued to Directors
    • Assist the management team with accounting/finance duties
    • Assist the management team in obtaining patient feedback and ensuring the efficiency of patient/client communication
    • Provide support to the reception team during busy periods; answering calls/emails, greeting patients and handling admin tasks
    • Provide support to the medical secretaries during busy periods; answering calls/emails and typing up reports
    • Updating the website and social media as instructed by the management team
    • Help to manage third party content/marketing providers, providing suppliers with relevant information to ensure campaigns are productive as possible and feeding back any issues to management team
    • Assist with the management of other suppliers as required
    • Handle both incoming and outgoing mail, ensuring incoming correspondence is actioned promptly and outgoing letters/reports/medication are all sent in a timely and efficient manner

    The ideal candidate will be proactive and possess great communication skills, as well as the following:

    Essential

    • IT literate and able to use office applications and printer/scanner confidently
    • Excellent people skills and comfortable dealing with customers

    Desirable

    • Experience of computerised systems including MS Office is desirable
    • Experience of working within an office or healthcare environment is desirable

    If you feel you have the ability to take on a varied role, with an opportunity to get involved in the operations of a small business, then we’d love to hear from you.

    To apply for this position please send an email to recruitment@your.gp, with your CV and cover letter.

    I was directed to YourGP by my health insurance when traveling on Scotland. I was with intense pain on my feet and had an appointment with Dr Doogan, and what an incredible doctor she is!

    She explained everything with the most detail and patience possible, listened even with more patience and care, it’s so rare nowadays seeing passionate doctors for their jobs like Dr Doogan.

    Thiago G

    YourGP is regulated by Healthcare Improvement Scotland – the regulator for independent healthcare services across Scotland. Healthcare Improvement Scotland accepts complaints at any time. Contact them at:

    Independent Healthcare Team
    Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB
    0131 623 4342 | hcis.clinicregulation@nhs.net